We are actively working to restore services to full operational capacity. Some systems are coming back online, and we are carefully monitoring the recovery process. We will provide further updates once all services are fully operational. Thank you for your continued patience.

We’ve gotten access to the account and are working on restoring services.

We’ve identified the root cause of the ongoing service disruption. Our cloud infrastructure provider temporarily suspended our account after the card on file failed verification. This occurred because a new company card was issued via our banking platform, but the updated payment information had not yet been added to our AWS account. As we had been operating on credits for the past few months, this change went unnoticed. We are working closely with AWS support to verify the new payment method and restore full access to our infrastructure. We understand how critical this is for your operations and are doing everything possible to resolve it swiftly. Thank you for your continued patience. We will provide further updates as we make progress.

We are actively working to resolve the current service disruption caused by an issue with our cloud infrastructure provider. We’ve escalated the matter through our account manager, who has connected us with the appropriate support channels. However, due to our current support plan’s SLA of 12 hours, we have experienced a delay in receiving a direct response from the provider’s support team.. We understand the importance of this timeline for your own operations and communications, and we are doing everything within our capacity to expedite resolution. We will continue to provide timely updates as we learn more. Thank you for your continued patience and understanding

We have been able to log into the account and have created a support ticket. Further updates will be provided soon.